Objective: To help executive leaders to enhance their everyday interaction with their Team and Clients by applying Coaching Skills and Effective Methods of Communication, in order to build successful and long term relationships with their internal, as well as, with their external stakeholders.

Target audience: Directors/Managers/ Supervisors/Coaches

Topics to be discussed:

  • Understand what Coaching is and isn’t

  • Being a Coach vs. using Coaching Skills

  • Creating Awareness

    • Inner Game

    • Management Competencies Wheel

    • Be an Observer

    • Adapting your coaching to individual Customer Needs based on your personal Character Strengths (VIA Survey)*

  • Communicating

    • Perception

    • Body Language

    • Modes of Listening Skills

      • Internal Listening

      • Focused Listening

      • Global Listening

  • Giving Feedback

    • Asking Questions

      • Closed

      • Leading

      • Open

    • NVC Process

    • Appreciative Feedback

    • Developmental Feedback

    • Corrective Feedback

    • Reframing

  • Designing Actions

    • Using Coaching Models

    • Strategy Map

    • G.R.O.W. Model

    • S.M.A.R.T. Method

    • Mirroring

    • Summaries

  • Establishing Trust & Intimacy with the Internal & External Customer

Duration: 12 hours

*VIA Survey – Prior to the Team Coaching Workshop, participants will have to complete VIA Character Strengths Survey and print their results for discussion and practice purposes throughout their training experience!