Executive Assistant Masterclass

Key Objective: Empower executive assistants with vital knowledge and skills required to meet the ever-evolving demands of the corporate world, focusing on areas such as management, marketing, business communication, and customer service.

Target Audience: Executive assistants expected to support effectively the day-to-day workflow – beyond the clerical level – and thus be able to understand the core management, marketing and leadership rules.

Key Topics:

• Executive Assistant’s Key Job Tasks
  • Essential day-to-day tasks of an executive assistant
  • Key skills required for executive assistants
  • Effective office management techniques
  • How to communicate professionally
  • Importance of professional appearance
  • Developing active listening skills
  • Organizing effective meetings
  • Enhancing creativity in daily tasks
• Business Communication
  • Becoming an effective listener and overcoming barriers to active listening
  • Understanding different types of communication: upward, downward, horizontal
  • Mastering written and electronic communication
  • Persuasive oral communication techniques
  • Fundamental principles and theories of communication
  • Improving telephone skills and voice tone
  • Adopting a positive attitude at work
  • Managing difficult situations and conflicts
  • Building interpersonal sensitivity and communication skills
  • Strengthening your talents and improving your image
  • Time management and developing specific skills
  • Responding positively and defending your positions
  • Expressing yourself effectively and listening actively
• Time and Stress Management
  • Basic time management strategies and approaches
  • Setting objectives and scheduling tasks efficiently
  • Implementing systems that save time
  • Managing interruptions and paperwork effectively
  • Planning medium- and long-term goals
  • Prioritizing tasks and avoiding time management pitfalls
  • Techniques for managing stress
• Customer Service with Heart
  • Defining customer care and understanding its importance
  • Using positive language and improving listening skills with clients
  • Handling customer complaints effectively
  • Key strategies for customer retention
  • Observing body language and enhancing customer communication
  • Managing customer experience for loyalty
  • Turning complaints into opportunities for growth
• Public Relations & Event Management
  • Understanding what public relations is and isn’t
  • Organizing successful corporate events
  • Developing communication strategies in business environments
  • Creating and managing event campaigns
  • Key factors in event planning, security, and budgeting
  • Building interpersonal relationships for successful events
  • Creative approaches to event marketing and project management
• How to Manage your Boss?
  • Understanding your boss’s strengths, weaknesses, and motivations
  • Building a positive working relationship with your boss
  • Managing multiple bosses and workload effectively
  • Enhancing communication and expressing yourself clearly
  • Handling interference and stress when dealing with management
  • Case study: Types of bosses and how to manage them
• Achieve Goals through Human Social Networking
  • Setting effective goals and strategies to achieve them
  • Understanding the role of human social networking in goal achievement
  • Identifying the allies and enemies of success
  • Prioritizing tasks and structuring goal statements
  • Networking strategies to expand potential and build a personal brand
  • Applying effective listening and communication skills in social networking
  • Leveraging social media and body language for successful networking

Key Benefits:

• In-Depth Learning: Focused specifically on the role of an Executive Assistant. It covers various aspects, including advanced skills, industry-specific knowledge, and emerging trends.
• Specialized Knowledge: Delve into specialized areas relevant to executive support, such as strategic planning, project management, executive communication, event coordination, or stakeholder management. This focused learning enables you to develop specialized skills that set you apart in your role and make you more effective in supporting executives.
• Interactive and Practical Approach: Interactive approach that allows you to apply the concepts learned in real-world scenarios and enhances your understanding and retention of the material.