Executive Assistant Workshop

Key Objective: Support personal assistants in acquiring the knowledge and skills necessary to effectively tackle the challenges of their multitasking role.

Target Audience: Personal assistants and executive secretaries that support their manager’s workflow beyond the clerical level, and thus need to know and apply the basic principles of management and organizational leadership.

Key Topics:

• Understanding the role, tasks, and required knowledge of a Personal Assistant
• How to communicate effectively in a professional environment
• Mastering oral, written, and digital communication skills
• Developing active listening skills for better communication
• Interpreting and using body language effectively
• Handling phone calls efficiently with proper tone of voice and professional language
• Event management basics and planning successful events
• Principles of human social networking and building strong connections
• Providing exceptional customer service
• Understanding the principles of marketing and their application
• Effective time management strategies to boost productivity
• Techniques for managing stress in a high-demand role
• Empowering yourself for personal and professional growth
• How to handle conflict and resolve disagreements?
• Recognizing different types of managers and how to work with them effectively

Key Benefits:

• Skill Enhancement: Learn about the tools, techniques, and best practices in areas such as time management, organization, communication, problem-solving, and technology proficiency.
• Increased Efficiency and Productivity: Learning new techniques and strategies can significantly improve your efficiency and productivity as an Executive Assistant. Providing practical tips for streamlining tasks, managing multiple priorities, organizing information, and leveraging technology tools. Implementing these practices can help you work more effectively and accomplish tasks more efficiently.