Objective: To help personal assistants gain the knowledge and the skills needed in order to face the challenges of their multitasking role.

Target audience: Personal assistants and executive secretaries that support their manager’s workflow beyond the clerical level, and thus need to know and apply the basic principles of management and organizational leadership.

Topics to be discussed:

  • What is the role, tasks and knowledge of a Personal Assistant
  • How to communicate effectively
  • Oral communication
  • Written communication
  • Digital communication
  • Listening skills
  • Body language
  • Effective Phone Handling
  • Tone of coice
  • Professional Language
  • Event Management
  • Principles of Human Social Networking
  • Customer Service
  • Principles of Marketing
  • Time Management
  • Stress Management
  • Empowerment
  • How to handle conflict management
  • Types of Managers